IT - Lab Intern

New York, NY
Part Time
Client Experience - Service Desk
Entry Level

About Lloyd

Founded in 1995, Lloyd is an IT consulting and services firm focused on client strategy, relationships, and responsiveness. Our commitment to our clients is to humanize their technology experience, to free them to build their businesses by taking the headaches out of technology. Our commitment to our Lloydians is to ensure that they succeed professionally and personally, which includes a balanced work and personal life.

Why Work for Lloyd

Lloyd was founded to create opportunities for our community to learn, earn, and live better. We strive to provide exceptional experiences for our clients by focusing on our Lloydians first. Through education, teamwork, and a fun work environment, our benefits are designed to promote a happier, healthier life balance.

We value our employees and have many programs in place to hear their feedback. Some stats include:

  • 4.4 out of 5 stars on Glassdoor!
  • Lloydian Net Promoter Score of 80, from a scale of -100 to 100 (this is updated quarterly from our Lloydian pulse survey; a Technology Firm benchmark is 28)
  • Our Average Manager Tenure is over 8 years at Lloyd!
  • Our Average Lloydian Tenure is over 4 years at Lloyd!

About the Role

The Lab Internship is a unique position, with the opportunity to learn the ins and outs of our Service Delivery team, while being a helpful resource for our Lab and Service Desk Engineers.

Supported by our Lab Engineer, our Lab Interns are eager to learn and roll up their sleeves! They’ll be called on to help in imaging machines, coordinate shipment of client equipment, and may have the opportunity to join our phone queue to help our clients get the exceptional service they are looking for.  This is a great foundational role for someone looking to grow their career in the IT industry.

Accountabilities

The intern’s daily responsibilities will be assigned by the Lab Engineer, and may include the following:

Lab Service Request Management

  • Assist with PC builds and rebuilds as per Lloyd standards.
  • Ensure all equipment worked on is properly backed up prior to any work being done.
  • Provide daily updates on lab tickets to corresponding Team Lead.
  • Ensure that all work performed is documented in ConnectWise, and completed in a timely, accurate and detailed manner.
  • Keep client contact informed of progress and set appropriate expectations.

Shipping & Receiving

  • Coordinate shipping of all equipment with appropriate team members
  • Track shipments to confirm delivery and receipt
  • Collaborate with internal teams to coordinate Lloyd community related shipping and receiving

Lab Management

  • Ensure lab and surrounding area is kept tidy and presentable
  • Maintain Lloyd equipment inventory and assist Lloydian Success team in assigning machines to new or existing Lloydians
  • Track equipment for recycling and coordinate vendor pickup with Lloydian Success

Service Desk Support

  • Support may include but is not limited to:
    • Complete onsite support when short staffed or our client experience teams require assistance.
    • Assist the service desk in the phone queue by answering calls and troubleshooting level 1 support tickets when required.
    • Troubleshooting LloydNYC office related service requests and assist with vendor coordination.

Criteria for Success

  • Interest/Course work in Computer Science (Major in Computer Science preferred)
  • 0-1 years’ experience in the IT industry, including previous internship experience
  • Exceptional verbal and written communication skills
  • Desire to be a Lloydian and develop lasting relationships in our community
  • Client focus with an ability to maintain relationships and resolve client conflicts
  • Detail oriented; follow established policies and procedures

Technical Expertise

The below technical competencies are included to give an idea of the type of environments we work with. If you have limited experience with any of these technologies but feel you would be a great fit for the role as described above, we encourage you to apply!

  • Proficient Microsoft Windows XP, Vista, 7, 8 10
  • Microsoft Office
  • Printer, Workstation, Server Hardware
  • Anti-virus/Malware/Spyware Software
  • Remote Desktop Technologies
  • TCP/IP, DNS, DHCP, WAN, LAN, VOIP, WLAN
  • Data Backup
  • Mac experience preferred

Role Logistics 

  • This is a part time, onsite (in Lloyd NYC office) internship position
  • Estimated hours 20 – 29 per week
    • Flexible schedule. Business hours are Monday through Friday, 9:00 am to 6:00 pm
  • This role may require travel to Lloyd community offices (including Lloyd offices and client offices), and Lloyd events where locations will vary
  • Estimated Salary $18.00 - $20.00 per hour depending on experience

Join the Lloyd Community

We’re excited that you are interested in being part of the Lloyd story. Please join the Lloyd community online via Linkedin (/lloyd), Facebook (@Lloyd) and Twitter (@lloydgroup). Here you’ll find useful information about Lloyd, tech culture, industry news, and available opportunities to be a Lloydian. We update daily so stay tuned.

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